Christophe CaїsCEO & Founder - CXG

Customer Experience Visionary | Luxury Industry Expert | Keynote Speaker

Christophe Caїs is the founder and CEO of CXG, the leading customer experience consulting and transformation agency for premium and luxury brands. Founded in 2006, CXG is a global firm with 12 offices from Shanghai to Paris, operating across 85 countries and home to over 260 professionals from around the world.

Truly international in his perspective, Christophe has lived and worked in France, China, the UK, Spain, and the United States. Today, he is in the UAE, partnering with and advising some of the most recognized luxury brand names globally.

Christophe believes that the premium and luxury business model is at a turning point: circular economy, sustainability, market decoupling, digitalization and artificial intelligence are some of the forces rapidly reshaping the consumer landscape, making it critical for brands to transform and elevate their experiences.

As a recognized industry thought leader, Christophe is frequently invited by leading media outlets to share his insights on luxury and customer experience. His expert opinions have been featured in publications such as Forbes, Journal du Luxe, Arabian Business, Dubai Eye, and more. He is also a sought-after keynote speaker, having led sessions at events hosted by global brands such as Dior, Nissan, General Motors, Grant Thornton, and Forvis Mazars.

An alumnus of the Institut Supérieur de Gestion and Harvard Business School, Christophe is a member of the APM (“Association Progrès du Management”), the VAB (Virtual Advisory Board) and he actively contributes as a mentor at Endeavor. He is also a member of the Forbes Agency Council and has been nominated twice for the CEO Middle East Awards.

Christophe is currently based in Dubai with his family.